Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with MasterCraft Sydney.

We are committed to getting your order to you as quickly and safely as possible. Please read the information below regarding our shipping process.

Order Processing

Orders are generally processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, public holidays or product launches, processing times may be slightly longer.

Shipping Within Australia

We ship Australia-wide using trusted carriers including Australia Post, StarTrack and other specialist freight providers, depending on the size and destination of your order.

Shipping costs are calculated at checkout based on your delivery address, package size and weight.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Estimated delivery times:

Metro areas: 2–7 business days
Regional areas: 3–10 business days
Remote locations: Delivery times may vary.

Please note these are estimates only and are subject to carrier delays.

International Shipping

We proudly ship selected products internationally.

International shipping rates are calculated at checkout based on destination, package dimensions and weight.

Customers are responsible for any customs duties, taxes, import fees or brokerage charges imposed by their country's customs authority unless otherwise stated at checkout.

Delivery times vary depending on destination and customs processing.

Large or Oversized Items

Some products including wakeboards, surfboards, waterskis, boat covers and other oversized items may require specialist freight services.

Additional freight charges may apply for oversized products or remote delivery locations. If this occurs, we will contact you before shipping your order.

Click & Collect

Free collection is available from:

MasterCraft Sydney
12 Aspinall Place
Mulgrave NSW 2756

You will receive an email when your order is ready for collection.

Please bring your order confirmation and photo identification when collecting your order.

Shipping Delays

While we do everything possible to ensure prompt delivery, MasterCraft Sydney cannot guarantee delivery dates.

We are not responsible for delays caused by:

Shipping carriers
Severe weather
Natural disasters
Customs processing
Public holidays
Events outside our reasonable control

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your purchase.

MasterCraft Sydney cannot be responsible for orders delayed or lost due to incorrect or incomplete delivery information supplied by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible.

Email: kat@mastercraftsydney.com.au

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Boat Parts Availability

Some genuine MasterCraft and Ilmor parts may be ordered specifically for your Boat.

Where a part is not immediately available, we will contact you with an estimated delivery time frame.

Questions

If you have any questions about shipping or your order, please contact us: