Refund policy

Return & Refund Policy

At MasterCraft Sydney, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of you receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn and in its original condition.
  • Include all original packaging, tags and accessories.
  • Be accompanied by proof of purchase.

To request a return, please contact us before sending your item.

Email: kat@mastercraftsydney.com.au

Return Address:
MasterCraft Sydney
12 Aspinall Place
Mulgrave NSW 2756
Australia

Returns sent without prior approval may not be accepted.

Boat Parts & Accessories

Boat parts and accessories must not have been fitted, installed or modified.

Electrical components, custom ordered parts and special-order items cannot be returned unless they are faulty or supplied incorrectly.

Clothing & Merchandise

Clothing and merchandise must be:

  • Unworn
  • Unwashed
  • In original condition
  • With all original tags attached

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged, faulty or incorrect, contact us within 7 days of delivery with photographs where applicable so we can resolve the issue as quickly as possible.

Goods supplied with a manufacturing fault are covered under the Australian Consumer Law.

Non-Returnable Items

The following items cannot be returned unless required under Australian Consumer Law:

  • Gift cards
  • Clearance or sale items
  • Custom ordered products
  • Personalised products
  • Installed electrical components
  • Hazardous materials or flammable products

Exchanges

If you'd like a different size or product, please contact us first.

Where stock is available, we'll happily assist with exchanges once the original item has been received and approved.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your financial institution may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at kat@mastercraftsydney.com.au.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.